technology
Core Technology
Intelligent Selection of Multiple LLMs
ChatGPT/Google Gemini/Claude/DeepSeek
Automatically selects the best-fit model based on the customer’s region and issue complexity
Enterprise-Grade Private Model Training
Train custom AI agents using enterprise-specific knowledge to grow smarter over time
Company Information
Product Information
Case Studies
FAQ
Multimodal Processing Capabilities
Understands text, images, and voice to provide
accurate responses across formats
product
Product Overview
Develop Customer Leads Across Multiple Channels
Identifies and qualifies leads across multiple channels—such as websites, messaging platforms, and mobile apps—by analyzing customer behavior and interests, helping businesses boost conversion rates and uncover new sales opportunities
Proactive Outbound Sales for Products and Services
Automatically initiates outbound engagement based on predefined sales goals, delivering personalized product or service recommendations to quickly reach target customers and enhance marketing effectiveness.
Automated Scheduled Follow-Up with Potential Customers
For high-potential customers, the intelligent customer service robot can conduct regular follow-ups to keep them engaged with products or services. Through an automated follow-up mechanism, businesses can effectively reduce customer churn and drive potential customers toward actual orders.
Analyze Customer Needs to Drive Upselling
Based on customers' purchase behavior and interaction data, the intelligent customer service robot deeply analyzes their needs and pushes upselling recommendations. Businesses can not only meet customers' potential demands but also encourage additional purchases, increasing average order value and total sales.
Optimize Data to Achieve Sales Targets
By analyzing customer behavior and data from the sales process, the intelligent customer service robot provides optimization suggestions, enabling businesses to adjust strategies promptly, increase conversion rates, and achieve or exceed sales targets.
Pre-Sales Support
Product Recommendations
Product Comparison
Product Navigation
Discount Promotions
In-Sales Support
Customer Q&A
Order Inquiry
Order Modification
Logistics Tracking
After-Sales Support
Usage Guidance
Returns and Repairs
Order Tracking
Customer Complaint Feedback
advantage
Advantages of the Robot
24/7 Non-Stop Service
Through round-the-clock service, including overnight and holidays, significantly improving user conversion rates and satisfaction.
Multilingual Natural Language Interactions
Supports seamless communication in multiple languages, enhancing global user engagement and experience.
Multi-Agent and Multi-Turn Conversations
The AI customer service robot can serve numerous users simultaneously with multi-turn conversation capabilities. It engages in deep, continuous interactions based on conversation context, greatly enhancing dialogue fluency and user experience.
Advanced Cognitive Capabilities
Excels in logical reasoning, comprehension, and computational abilities, delivering human-like, high-quality responses, especially for pre-sales inquiries, product detail explanations, and complex after-sales issues.
Instant Response and Cost Optimization
The XUNLU AI robot achieves true zero-response-time customer service, handling an unlimited number of user inquiries simultaneously, reducing customer service costs by at least 80%.
Accurate Responses with Multi-Agent and Vector DB
- Leveraging exclusive Vector DB technology and multi-robot supervision, it effectively prevents AI-generated misunderstandings or errors, ensuring every response is accurate and reliable.
